3 Replies Latest reply on Oct 25, 2013 10:23 AM by 2039

    Soft bounces caused by in emails/footers

      All our emails were soft bouncing and we couldn't figure out why.

      After a bit of investigation we found it was because of a very minor typo in our standard footer.

      One of our dev's had put a color value in as ##0000ff instead of #0000ff.
      The double hash caused Marketo to think it was parsing a token value.

      The failure to parse that value caused Marketo to reject the emails; throwing out a Soft Bounce.

      Thought it would be useful to have this documented in the community.