1 Reply Latest reply on Feb 3, 2014 3:20 AM by 8442

    CRM Integration: How does marketo handle duplicate CRM contacts or leads?

           CRM Integration: How does marketo handle duplicate CRM contacts or leads?


      How does it handle duplicates when an autosync is executed. For example what if there is both a lead and contact in the CRM with the same email address. Here are a few scenarios...

            

      scenario 1: bob@asdf.com - SFDC Contact and  SFDC Lead.

      scenario 2: bob@asdf.com - SFDC Contact and SFDC Contact .....(duplicate contact record)

      scenario 3: bob@asdf.com - SFDC  Lead and SFDC Lead.....(duplicate lead record)