AnsweredAssumed Answered

Looooooooong delays with sync from SFDC

Question asked by b093267ccb31642285b8e148cfd72578ecc48a58 on Aug 14, 2014
Latest reply on Jul 16, 2015 by Edward Unthank (ETU)
Does anyone have tips to troubelshoot when the bi-directional sync between Marketo and SFDC takes hours? Especially when a lead/contact is created in SFDC and takes forever to sync to Marketo? Has anyone else experienced delays in the SFDC sync?

Some context:
We've been exerpiencing lengthy delays for the last two weeks, been working with Marketo support, but still it takes HOURS to sync to SFDC. Here's the last 5 syncs to give you an idea, it's unpredictable and ridiculous. 

Sync in progress: Started {Aug 14, 5:04 AM}
Synced Aug 13, 10:19 PM
Synced Aug 13, 11:40 AM
Synced Aug 13, 12:35 AM
Synced Aug 12, 3:20 PM

A support rep said: "Part of the issue is that when you use the Marketo Program to Salesforce Campaign sync the action of adding/updating the Lead to the Salesforce Campaign is queued up and performed by the bi-directional sync. If the Lead is converted, deleted, or removed from visibility to the Sync ID it will not be recognized and as a result Marketo will be bringing an old SFDC Lead ID that will not be valid for one of those reasons."

I'm not sure if that's the main reason for the delay, but we are now adding/updating members to SFDC campaigns in the Flow rather then syncing to SFDC campaigns at the program level. 

We have smart campaigns that update/normalize data when a lead or contact is created in SFDC - but those have been running for months now. There hasn't been a massive upload/update of leads/contacts into SFDC recently. So, I'm at a loss and need some help...