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Does the Marketo user have visibility to those fields (i.e. field-level security)?
Yes, they do. It's a System Admin user.
I did notice that Data.com, by default, set the field level security on these fields to Read-only. Is it possible that's the issue?
Should be visible according to the documentation (https://community.marketo.com/MarketoArticle?id=kA050000000L53sCAC)...I'd double check the visibility rules (I've seen SFDC hide fields from SysAdm profile for no reason before) and then log a case w/ support. I have seen schema refreshes hang from time to time.
It's visible to me. However, I think I know the issue. It's a Marketo limitation that they really should fix!
I am willing to wager that Marketo connects to Salesforce.com using an API version 23.0 or earlier. I did some investigation and the first API version where these fields appear is 24.0.
Marketo team, you should be using a more current Salesforce API version to connect to Salesforce because not doing so hides features. If this is something I can change, please let me know.
The Marketo Salesforce sync will support v37 in the coming release.