AnsweredAssumed Answered

Using Referral Offers

Question asked by 2423 on Jan 21, 2014
Latest reply on Aug 13, 2014 by 50371
I'm planning to use the social referral feature to set up a customer referral program.  I have a fairly basic question, which I didn't see covered in the deep dive documentation.

I see how I can track the people who are referring, and how they can track their progress.  I also see how I can see who has been referred (based on the landing page where they sign up).  What I don't see if how I can link the referrer and the referred.

For example:
Jane is my customer.  She signs up for my referral program offer - and sends the link to her friends.
Joe is one of Jane's friends.  He receives the referral offer from Jane and signs up.
How do I know that Joe came from Jane?

If any one has any examples of a customer referral program using this feature, I'd love to see them....

Thanks!

- Jocelyn

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