4 Replies Latest reply on Feb 7, 2014 3:33 PM by 31909

    Syncing to Salesforce

      I want a campaign to sync into Salesforce. Howver as  I am in the Smart list, my campaign in Salesforce isn't showing up as an option. However, other past campaigns are.

      Does anyone know why Marketo isn't refreshing for my new entries? I added these over a week ago.
        • Re: Syncing to Salesforce
          Sorry if this was too obvious but just in case... in Salesforce did you check the checkbox to mark as "Active" on that campaign. 
          1 of 1 people found this helpful
          • Re: Syncing to Salesforce
            Hi Colleen,
            The first thing I would check would be to make sure the Marketo Sync User in Salesforce can see these new campaigns. The easiest way to do this is to log in to SFDC as the sync user and try to navigate to these campaigns.

            If the Sync User cannot see them, then this is a permissions issue.

            • Re: Syncing to Salesforce
              Edward Masson
              you could be in the middle of a sync and there is a delay
              • Re: Syncing to Salesforce
                That happened to me once (of course on a tight deadline), and for the life of me I could not figure out what the problem was. I actually created a support ticket and they couldn't figure it out either. I now think that the system was probably hung up in the middle of a sync.

                Ultimately I "unstuck" things by adding myself as a lead to the missing campaigns within SFDC, and then going back into Marketo and syncing the lead. I'm not sure if that's really what fixed the problem, but my campaigns were suddently visible immediately after.