AnsweredAssumed Answered

First and last name fields populating as blank

Question asked by 32484 on Feb 19, 2014
Latest reply on Feb 19, 2014 by 51412
We have a blog sign up form which just has an email field. When a lead signs up to receive blog updates, the First and Last Name fields in Marketo are being populated with blank. 

This poses an issue in the lead record because the the name is now Blank Blank in both SFDC/Marketo. And the token greeting in email will now say - Hi blank.

Shouldn't the field just be left empty or null if there is no data? When an exisiting lead signs up, the email address is matched and the correct first/last name populates the fields. How can I leave empty for a new lead?