1 Reply Latest reply on Mar 10, 2014 8:58 AM by 7b202cbc7f57d59e8f493c5f50449eccd403873a

    DupeCatcher blocking sync

      So I tried searching this, but the only similar thread I could find was between 2 and 3 years old so I figured I'd create a new one.

      We have DupeCatcher, an AppExchange app meant to prevent sales from entering in duplicate leads.

      However, in testing some functionality on my own personal lead record I noticed it is causing some issues. Here is the process that happened:
      1.           I manually created myself as a lead in SFDC with my information
      2.           I went on our website to fill out a form to test some fields
      3.           I noticed SFDC was not updating with the new data, so I went into my Activity Log. I noticed DupeCatcher giving an error that was blocking the sync because of a potential duplicate record (the one I created manually)
      Normally, without DupeCatcher, Marketo would have associated me filling out the form with the record that already existed and updated it.

      Does anyone else use DupeCatcher and have a way around this issue?

      Thanks