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Working with clients on email deliverability - FAQ, best practice?

Question asked by 27586 on Feb 5, 2014
Latest reply on Feb 5, 2014 by 41383
Many times I run across a client who says that they have not been receiving emails from us even though Marketo is showing as delivered.

I feel like I should be providing them some steps for helping them work with their email server provider to whitelist us and go through other possible scenerios for helping remedy the problem.  Saying, it must be on your end just doesn't sit well as good customer service.   

How does your organization handle these issues?