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Do tokens work in Sales Insight Emails?

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Jason_Scott
Level 4

Do tokens work in Sales Insight Emails?

Do tokens work in emails sent from sales insight?
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Anonymous
Not applicable

Re: Do tokens work in Sales Insight Emails?

When tokens work:
  • When the email is sent from the Marketo Sales Insight application in Salesforce.
When they don't work:
  • My Tokens do not work in my experience, but that may have changed.
  • When emails are sent from the MSI plugins for Outlook or GMail/Chrome
  • While testing emails

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7 REPLIES 7
Anonymous
Not applicable

Re: Do tokens work in Sales Insight Emails?

Yes...just not in testing from Salesforce...
Jason_Scott
Level 4

Re: Do tokens work in Sales Insight Emails?

Thanks.  Do "My Tokens" work as well?
Anonymous
Not applicable

Re: Do tokens work in Sales Insight Emails?

When tokens work:
  • When the email is sent from the Marketo Sales Insight application in Salesforce.
When they don't work:
  • My Tokens do not work in my experience, but that may have changed.
  • When emails are sent from the MSI plugins for Outlook or GMail/Chrome
  • While testing emails
Anonymous
Not applicable

Re: Do tokens work in Sales Insight Emails?

Jason, email sent from the plug-in go out through Marketo...Have you tested the token functionality?
Jason_Scott
Level 4

Re: Do tokens work in Sales Insight Emails?

I've done a few tests using salesforce.  "My tokens" do NOT work, 'regular' tokens do.  
Anonymous
Not applicable

Re: Do tokens work in Sales Insight Emails?

got it...so to be clear...regular token work when the template is sent from the outlook plug in right???

Hard for me to test as I am on a MAC...THANKS FOR YOUR HELP!!!! I will buy the drinks at the Summit. 😉
Jason_Scott
Level 4

Re: Do tokens work in Sales Insight Emails?

I did not test outlook, I was testing salesforce/sales insight.