AnsweredAssumed Answered

How to Send a Lead Back to Previous Owner

Question asked by Josh Hill Expert on Feb 6, 2014
Latest reply on Jan 7, 2015 by Diederik Martens
Hi folks,

I recall this thread existed once, but I can't find it now. Here's what I want to do:
  1.           When a Lead is recycled it is sent to a nurturing queue.
  2.           Marketo puts certain leads that have "Call Back in 3 Months" marked into a separate flow.
  3.           In 59 days, that lead pops up again and is sent over to the Previous Owner or the Previous Queue. It's important to send the lead to the right place. The Lead can be in 1 of 2 queues and must go back to the corresponding Sales Unit Queue or to the last lead owner. There isn't an easy "tag" that tells me which one, other than the queue or previous owner.
  4.           How do I get the Previous Owner as a filter on the Choice and then send that person back?

I was thinking of some sort of Last Lead Owner field in SFDC, but that's hard to do. Maybe it's possible in Marketo?

I know it's possible to do this but not sure the best way. Thanks!

Outcomes