AnsweredAssumed Answered

How can I stop emailing hard bounces?

Question asked by 21290 on Mar 12, 2014
Latest reply on Mar 12, 2014 by 20170
Hi all,

I want to stop emailing hard bounces. Our CRM system (Sage SalesLogix) doesn't allow us to delete leads, whether in SLx or Marketo.

I've been including the condition "if email not bounced > is any" in my smart lists for a while now but I'm still getting a tonne of hard bounces.

How can I stop emailing these leads without deleting them?

Also - any best practices for what to do with soft bounces?

Thanks so much!