0 Replies Latest reply on Mar 11, 2014 2:30 PM by Annika Helmrich

    Salesforce.com Administrator with Marketo knowledge a plus - Cary/NC

    Annika Helmrich

      Amber Road, a leading provider of global trade management software and information services, has an immediate opening for a Salesforce.com Administrator to support the Sales & Marketing organization.


      This position is located in our Cary, NC office outside of Raleigh, NC. The successful candidate will work on a variety of administrative functions to support marketing and sales projects. The Salesforce.com Administrator will join the global marketing team and report to the Sr. Manager, Global Marketing.


      Position Responsibilities


      Administration functions include but are not limited to:

                          ▪                     User management
                          ▪                     Configuration and customization
                          ▪                     Report and dashboard development
                          ▪                     Data management
                          ▪                     Overall support for functional user needs

      Specific examples of tasks include:

                          ▪                     Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards
                          ▪                     Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights
                          ▪                     Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, etc.
                          ▪                     Maintain overall system configuration in conjunction with other Salesforce.com Administrators within the company
                          ▪                     Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
                          ▪                     Manage operational requests and troubleshoot issues- will work with diverse user groups
                          ▪                     Manage instance to ensure data integrity
                          ▪                     Maintain system metrics to track trends in usage and data integrity


                          ▪                     Bachelor of Science degree
                          ▪                     Two years' experience working with Salesforce.com CRM, preferably in a subject matter expert/administrator role
                          ▪                     Salesforce.com Certified Administrator certification preferred
                          ▪                     Demonstrated experience and comfort level translating technical information to a non-technical audience
                          ▪                     Experience creating reports and dashboards from Salesforce.com
                          ▪                     Strong oral and written communication skills and a great team player mentality
                          ▪                     Exceptional organizational skills with the ability to prioritize multiple projects
                          ▪                     Focused and driven with superb problem solving attribute
                          ▪                     Familiarity with Salesforce.com integrations of Marketo, Xactly, Ringlead, Data.com, ExactTarget, and other appexchange programs preferred
                          ▪                     Willingness to learn and administer 3rd party applications integrated with Salesforce, such as the Partner Portal

      We value knowledge, motivation and integrity. If you thrive on a challenge, and are looking for an environment with scope for personal as well as professional development and advancement, send your resume and cover letter as an attachment, referencing the specific vacancy you are interested in to: careersUSA@amberroad.com