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I would check with your SFDC admin to see if any changes were made to the layout, etc. if you haven't done so already.
Is it not showing up at all or is the container there, but you're receiving an error message?
Hmm, that is odd. Haven't seen it blank out before - you may need to contact support.
You also can try reinstalling it to see if that does the trick.
I had this happen to me awhile back and the issue was we exceeded our API quota. I suggest checking your using up your API calls and submit a ticket.