AnsweredAssumed Answered

Customer Email change and unsubscribe

Question asked by 66e5db34cb622d374ad21ea6a1892fd3648e4a74 on Oct 28, 2014
Latest reply on Jun 3, 2015 by Greg P
I was curious if anyone is experiencing something similar.
In Marketo a customer has been unsubscribed from email.
If that customer changes his or her email address in our CRM and still has the option set to unsubscribed and that change is send to Marketo via API (including the unsubscribed flag).
After the update that customer unsubscribe flag has been removed in Marketo and now he or she is receiving email.
The only way to reset the unsubscribe flag is to send the record twice.
Please let me know if you are experiencing this and if you have a solution how to deal with this.