AnsweredAssumed Answered

member.webinar url token not working in some emails

Question asked by Jenn DiMaria Champion on Oct 17, 2014
Latest reply on Feb 26, 2016 by David Gallagher
I have two emails that contain a webinar URL token. One email is the "Thank You for Registering" email and is located directly under the program. Another is a "The webinar will being in one hour" email and is located within an Email Program.

The webinar URL token works in the first, but will not appear in the second. Is this because the second is part of an Email Program? Should I send as part of a Smart Campaign instead?

I am using the same record to test both emails and the first continues to work while the second does not, even though the second email was cloned from the first.

We are using GoToWebinar as our provider. I'm not sure if that makes a difference, but I am following the guide located at:

Thanks in advance for any help.