2 Replies Latest reply on Feb 9, 2015 11:08 AM by 61618

    Can I track opens of alerts and apply that to an associated lead?

      Here's my specific use case: I want to send alerts out to my channel partners whenever my sales team members assign a lead to them. I also want to know that the channel partner has opened the email and read it.

      I've made a checkbox in SFDC for leads called "Partner Opened Email"; I can send an email to the partner, but I want to check that box when the partner opens the email.

      (How) Can I do this? I expected to be able to, but upon trying to implement it, it's not working out the way I expected.