3 Replies Latest reply on Feb 16, 2015 11:26 AM by Sanford Whiteman

    Overwriting an old form field value issues

    Nate Oosterhouse
      Hello Everyone!

      We are having issues with a comments field on our web forms.  Here is the scenario that explains our issue:
      1. Lead A fills out our form that has our Optional Comments field.      
        1. He adds these example comments "Hello I need help"
        2. Now in the system he has "Hello I need help" for that field value
        3. An alert is sent to the appropriate sales rep with the appropriate comments.
             
      2. Lead A fills out our form again that has our Option Comments field a few weeks later      
        1. He adds no comments.
        2. In the system he still has "Hello I need help" for the Comments field value
        3. An alert is sent to the appropriate sales rep with the old Comments and the rep thinks these are the comments filled in on this second form fill out.
             
      The issue is with the form fill outs beyond the first form fill out with comments filled in.  In part two above we would want the comments field to be overwritting with a blank value appropriately indicating that that Lead filled in no comments.

      Any help/thoughts would be greatly appreciated.  Thanks!