1 Reply Latest reply on Oct 30, 2014 9:15 AM by Jep Castelein

    Report numbers not matching members

      Has any one ever had reports not match the numbers that are associated with the program? I am looking at my Email Performance Report and the number of confirmation emails that have been sent do not match the number of people who have registered for my program. I feel these numbers should be the same...

      99% sure I am not reading the report wrong...but any suggestions would be helpful.
        • Re: Report numbers not matching members
          Jep Castelein
          Create a Smart List to find out, first check if the email stats are right: 
          - Was Sent email "confirmation email"

          That should give you the same number of in the email performance report (assuming you look at it in Lead Management, not in RCA which is only updated overnight). 

          Then compare the registrants with the emails in a Smart List: 
          Was Sent email "confirmation email"
          - NOT member of Program or Filled Out Form (depending on what you're looking at)

          Or the reverse: 
          - NOTWas Sent email "confirmation email"
          - member of Program or Filled Out Form (depending on what you're looking at)