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Perhaps an email script would work. But shouldnt they book this in the calendar so the calendar takes care of it?
How are they sending this via Marketo?
I was going to publish a template to Sales Insight, so that they have it available for their use within Sales Force, and use the time and date tokens from within Salesfoce, so when they send it comes from the rep but through Marketo.
The calendar views in SFDC is set up for our call center time zone, not for the timezone where the rep works.
Am I going about this the wrong way?