1 Reply Latest reply on Apr 18, 2016 9:44 PM by 865fc8763ab5452eca782ef71bf8087f92b32adc

    Activities in Salesforce Logged/Assigned to Wrong User

    Melissa Kelly
      For one of my sales reps, email activities are getting assigned to the wrong user. It's only happening for "Opened Sales Email:" and "Was Sent Sales Email:" activities.

      For example, one of my Sales team members sends an Outlook email and tracks with Marketo. When the activity is logged in Salesforce, it's assigned to the user we've delegated as Marketo, instead of that Sales team member.

      I checked and he is the owner for these leads. This only recently started happening, around March 7th.

      Has anyone else experienced this?  Any suggestions?

        • Re: Activities in Salesforce Logged/Assigned to Wrong User

          We have a similar situation.

           

          2 salesforce users send an email from Outlook add-in pressing 'Track & Send'.

          User 1 - sent email to a lead, 'was sent sales email' activity appears, it is assigned to our designated Marketo account

          User 2 - sent email to the same lead as User 1, 'was sent sales email' activity appears, it is assigned to User 2.

           

          The process was exactly the same. They have the same permissions and profile type in SFDC.

           

          Any idea what's causing this and how to fix it so the activity is always assigned to the person who sent the email?