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Yeah, that's a pain. Do you have any kind of field on the opportunity referencing a contact? Maybe something other than the Contact Roles field? If you at least have a related contact on the Opportunity, you could trigger the email from SFDC with a workflow rule instead of from Marketo.
Building on Drew's idea. If you have Salesforce Enterprise or Unlimited, you could write a trigger to create an activity record in the contact's activity history. Basically, if Account has Closed Won = query contacts for key contact in account and create a closed activity with a title like Closed Won Opp.
Then build a SmartList in Marketo that queries Activity type = Closed Opp to send your survey. Might be a bit complex, but better than counting on account reps to add activities manually.
Not sure if that helps or complicates...
Drew & Rust,
Thank you! I think that would be the most viable work around. We are working with our IT specialist to see if there is a way to correct the issue within our quoting system, but if that falls through this will be my next option.
Appreciate the feedback :)