7 Replies Latest reply on Mar 27, 2014 4:15 PM by Jeff Spicer

    If Then for Token in Email?

      Hi Everyone,
      We have a form that starts by asking a lead what type of inquiry they're submitting. Based on their selection, a new dropdown may appear. For example:

      Inquiry Type: Demo Request
      (new dropdown appears asking)
      Type of Demo Request: Product A | Product B

      Is it possible to have the sales rep alert emails include the "Type of Demo Request" token ONLY if the lead selected the "Demo Request" inquiry type? Essentially, an if/then statement is needed.