1 Reply Latest reply on Feb 2, 2015 1:44 PM by 62122

    change lead ownership from sfdc nurture queue to sfdc user

      Question: how do I automate the change of lead ownership from the nurture queue to the appropriate lead owner?

      As it stands now, our process is:
      • Sales determines lead isn't sales ready, assigns to nurture queue in sfdc and updates lead status field to "nurture queue"
      • Leads enter nurture program until they reach MQL status again (based on their activity)
      • Once the lead hits MQL again, want to sync to sfdc based on auto assignment rules, however noticing that the lead owner was not being updated - based on my understanding, this is because Marketo does not see queues, only users.
      How can I re-assign the lead owner when the current owner is the sfdc nurture queue? (all leads in nurture queue also have a status for "nurture queue") 

      Thanks in advance,
      --
      Ivan