9 Replies Latest reply on May 12, 2016 2:29 PM by 72a28a22ea2d20a204c7193f1fe029e799e988dc

    Prevent Sales Alert for Lead Scores when lead's score decreases

    Augie Kuron
      Hello Community,

      I set up Sales Alerts to be sent out to our inside sales team when a lead's score breaks 60.  It all seems to be working out great despite one issue:  When a lead's score decreases due to our score decay (-7 for 45 days of innactivity) and the new score is still above 60, a sales alert is still sent out.

      In attempts to prevent this I added a constraint.  Here is my Smart List Filter:

      Score is Changed:
      •           Score name is Lead Score
      •           Change is not -7
      •           New Score is Greater Than 60
           The constratint does seem to prevent sales alerts in most instances but occasionally a few might sneak through.  Any advice on how to prevent this completely, would be much appreciated.