7 Replies Latest reply on Oct 2, 2014 9:58 AM by 57537

    subscription center help!

      I've tried to implement a new subscription center by altering our Unsubscribe form. I took the Unsubscribe field and just gave it a different name "No more emails", and now it won't work. I logged a case with Support but they said they can't help with custom coding -- although there was no custom coding involved, I just changed the name of the field on the form. HELP!
        • Re: subscription center help!
          Josh Hill
          Sarah,

          The default one should not be modified without careful consideration because Marketo set it up to work a certain way.

          Did you edit anything other than the Label? Or did you edit the Admin > Email area?
          1 of 1 people found this helpful
          • Re: subscription center help!
            All I did was change the name of the field on the form, and then added 3 other fields (like, unsubscribe to event emails). I didn't touch anything in Admin>Email
            • Re: subscription center help!
              Josh Hill
              Post a screenshot.

              The best thing to do is CLONE a page & form before you make a change like this. I'd say undo whatever changes you made and then clone or create a new page.

              The original marketo page uses the MKT_TOK and unsubscribe hidden field to manage this, so I suspect that got deleted or changed somehow.

              Here are some ideas later on in this deck
              http://www.slideshare.net/jdavidhill/marketo-email-reputation-management
              • Re: subscription center help!
                This is the unsubscribe text currently:

                This email was sent to {{lead.First Name}} at {{lead.Email Address}}. If you no longer wish to receive these emails you may unsubscribe here: %mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##.
                • Re: subscription center help!
                  Josh Hill
                  Ok, so that token is setup to set Unsubscribe=TRUE. Since you've made it a non hidden field that someone can change, this no longer works.

                  replace this:
                  %mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##

                  with

                  http://your.domain.com/unsubscribepage.html

                  or reformat it to have the link as you want it.
                  • Re: subscription center help!
                    Just changing the unsubscribe text won't work though, correct? I'll have to alter the HTML?
                         <!--  =====================
                         BEGIN: Unsubscribe -->
                                   <left>
                                     <table style="border-spacing: 0; border-collapse: collapse; vertical-align: top; text-align: left; width: 600px; margin: 0 auto; padding: 0; display: table !important;">
                                       <tbody>
                                         <tr style="vertical-align: bottom; text-align: left; padding: 0;" align="center">
                                           <td style="border-collapse: collapse !important; vertical-align: top; text-align: left; color: #e3e3e3; font-family: 'Helvetica', 'Arial', sans-serif; font-weight: normal; line-height: 12px; font-size: 8px; margin: 0; padding: 5px 0 0 0;" align="center" valign="top">
                                             <span  style="font-size: 10px; color: #909294">
                                               This email was sent to {{lead.First Name}} at {{lead.Email Address}}
                                             </span>
                                           </td>
                                         </tr>
                                         <tr style="vertical-align: bottom; text-align: left; padding: 0;" align="center">
                                           <td style="border-collapse: collapse !important; vertical-align: top; text-align: left; color: #e3e3e3; font-family: 'Helvetica', 'Arial', sans-serif; font-weight: normal; line-height: 12px; font-size: 8px; margin: 0; padding: 5px 0 30px 0;" align="left" valign="top">
                                             <span  style="font-size: 10px; color: #909294">
                                               <a href="="%mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" style="color: #909294; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 10px; font-weight: normal;">
                                                 Unsubscribe
                                               </a> | 
                                               <a href="http://marcomcentral.com/about/privacy" style="color: #909294; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 10px; font-weight: normal;">
                                                 Privacy
                                               </a> | Copyright © 2014 MarcomCentral
                                             </span>
                                           </td>
                                         </tr>
                                       </tbody>
                                     </table>
                                   </center>
                         <!-- END: Unsubscribe
                         ======================= -->