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I had an MQL Queue where each region's marketing manager would spot check MQLs and then assign to territories. This was helpful early on because of scoring checks as well as territories that changed a lot.
I'd recommend for at least a little while, but once everyone is happy with the flow and quality, there's no need for a human. The exception would be if it is hard to automate lead routing for some reason.
In my opinion, absolutely! We have an inside sales team that will call up our leads to further qualify them before passing them along as appointments to our sales team.
I've found, over and over again, that when our inside sales team calls up the lead, it turns out that while they're researching one particular topic to learn more, they've often got a more immediate need that we can meet. If I'd sent them along straight to the sales team in one division based on the materials the lead has downloaded, we'd have missed an opportunity for another department to meet a more immediate/related need.
Thanks both for your responses