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Email deployment/smart campaign delay

Question asked by b4633f34ea2a516cbd97ce7c728ec80077ec5d5d on Aug 21, 2014
Latest reply on Aug 22, 2014 by b4633f34ea2a516cbd97ce7c728ec80077ec5d5d
Hi there,

There's been a couple of times when we've scheduled a smart campaign with an email attached, and for some reason the email deployment doesn't go out at the time we scheduled it for.

For instance, I scheduled an email earlier today to go out at 1:30 p.m. this afternoon. I included our staff list in the email. We have yet to receive the email and when I look in Marketo it says it's scheduled to send at 1:30 p.m. (it is now 2:05 p.m.) and that it hasn't run yet.

The list is not that large and most times when we schedule deployments they do send out at the correct time. But this has happened once or twice and I thought I'd start investigating :)

Does Marketo run behind sometimes if you have a lot going out in one day? How far in advance should you schedule something in order for it  to deploy at the correct time?