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Feedback Loop Complaints for Current Customers - Advice Needed

Question asked by Jason Krall on Sep 23, 2014
Latest reply on Sep 24, 2014 by Ashleigh Davis

I have recently had an increase in feedback loop complaints from a few emails we have sent.  The issue is that many of the emails with the complaints are to lists of current customers.  Some of them have even received operational emails and reported as junk/spam.  

My company works with a significant amount of smaller merchants who have aol, hotmail, or other general consumer email addresses.  Any thoughts on cutting down the complaints from current customers?