I'm having an issue where the data submitted in the "CommentCapture" field in a Marketo form is being changed to just blank space. When the Marketo form is submitted, the data initially pushes to SugarCRM via webhook and I can see it mapped correctly in the Notes field within SugarCRM when I view the record details initially. However, SugarCRM then runs a scheduler to update with the latest data from Marketo, at which point, it gets changed from the original data to now blank. When I go back into the SugarCRM record to check, the field is indeed blank because of the change on the Marketo side.
Below are screenshots from activity log:
I've tried to block this from happening under the Admin > Field Management > Comment Capture setting but it doesn't seem to be working?
Has anyone experienced a similar issue? Any insight on how to resolve this issue?
I'd greatly appreciate any suggestions on this.