1 Reply Latest reply on Oct 6, 2014 11:08 AM by Josh Hill

    Handling Lead Score when a Lead is merged in SFDC

    Benjamin Ortiz
      We have scoring set up for Company Size and Annual Rev. In the case where a Lead is a duplicate and the reacords are merged in SFDC, these scores are being counted twice on the master Lead resulting in an inflated Lead Score: http://screencast.com/t/wnxmcvO3

      Anyone have the same issue or any best practices to avoid this?