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Changing destination of automatic bounce backs

Question asked by Claire Anderson on Dec 17, 2019
Latest reply on Jan 21, 2020 by Claire Anderson

Hi team, 

 

I'm wondering if there is a way to change the destination of automatic bounce backs. Currently ours automatically go back to the 'from' address in our emails, rather than the 'reply to' address, and we can't seem to change it.

 

This is preventing us from controlling the flow of the bounce backs (hard & soft), and we don't want the 'from' addresses eg. a Lead Partner's email to keep receiving bounce backs (clogs their inboxes unnecessarily)

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