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Exhausted Content: When does it happen?

Question asked by 1856838dfc96cca108f28566cfadbecc5c55ac92 on Aug 19, 2014
Latest reply on Aug 19, 2014 by 22612
When exactly does content become exhausted in an engagement stream? And when does exhausted become FALSE.

I am building some operational campaigns for moving exhausted leads to different streams and want to confirm the timing is correct so no week is skipped.

EXAMPLE: For simplicity, let's say we have a weekly cadence and a lead receives email #8 on Tues 8/19. Email #8 just happens to be the last piece of content in the 1st stream.

QUESTION #1: WHEN EXHAUSTED BECOMES TRUE?
I want to confirm A is the functionality so we can run weekly batch campaign that grabs all exhausted members and adds them to the next stream. This will ensure the exhausted member will receive stream 2's content starting Tues 8/26.

A) After a cast where the last piece of content has been sent.  In this example, the lead would become exhausted after sometime on 8/19.

OR

B) After a cast where there is no more content. In this case, at the next cast on 8/26, the engagement engine sees there is no more content and marks the lead as content exhausted on 8/26.

QUESTION #2: WHEN EXHAUSTED BECOMES FALSE?
As a followup, if the lead gets moved to to stream #2 where there is unconsumed content, when will Exhausted Content = False?
      

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