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Cancel a wait step - abandoned cart issues

Question asked by Thomas Vanommeslaeger on Nov 26, 2019
Latest reply on Nov 26, 2019 by Sanford Whiteman

Hi guys


I'm looking for a solution to cancel a campaign that is in a wait step.

Use case: I want to send an abandoned cart mail. But only the most recent version of my cart needs to trigger a mail.


A person can have an abandoned cart mail in the wait step. At that moment, another abandoned cart object is pushed to Marketo. I want to cancel the current wait step & activate the most recent abandoned cart.


The data that I want to use in the abandoned cart mail is in an custom object "interaction". Different interactions are pushed to Marketo (request a brochure, showroom visit,...).


The glitch in this is that everything needs to be done in one trigger smart campaign, because I need the triggerobject to show the products & back to cart link in my email.


Currently I have this as a trigger:

And this as a flow:



Any suggestions or another solution?