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Web personalization domains

Question asked by Nerea Eguia on Nov 22, 2019

Hello community! 

 

We are facing a little problem: we want to activate web personalization using static lists. We have uploaded a list and create a segment with it. 

 

We are testing it's functionality in a subdomain that we have as a testing area.

 

When trying the journey, the banner doesn't appear. We have inserted the script correctly. 

 

However, I have realized that in the account settings the domain that we have by default is not the one in which we are doing the tests. I have added it, but still, not working. Do you think that this might be the cause? 

 

I have already tried to contact support to get the domain changed.

 

Thank you  

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