AnsweredAssumed Answered

Web personalization domains

Question asked by Nerea Eguia on Nov 22, 2019

Hello community! 


We are facing a little problem: we want to activate web personalization using static lists. We have uploaded a list and create a segment with it. 


We are testing it's functionality in a subdomain that we have as a testing area.


When trying the journey, the banner doesn't appear. We have inserted the script correctly. 


However, I have realized that in the account settings the domain that we have by default is not the one in which we are doing the tests. I have added it, but still, not working. Do you think that this might be the cause? 


I have already tried to contact support to get the domain changed.


Thank you