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Facebook leads sync with Marekto

Question asked by Georgina Gain on Nov 18, 2019
Latest reply on Nov 19, 2019 by Josh Pickles
I have been trying to select a new FB lead form but it doesn't seem to appear on the marketo smart list. Is there any reason for this? Any step that needs to be done on FB to make sure this shows? Is there a  sync time frame that we should expect?
We also trying to to add custom fields to our lead form but we seem unable to retrieve them in marketo. Is there a particular way we would need to enter them in FB for them to be visible in marketo?
We tried using the API name without success. Is there a particular syntax to respect for it to work?

Thank you for your advice!

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