Webex-Marketo Integration Error: Incorrect user or password

[Matjaž_Jaušove2]

Hi,

we are trying to integrate Cisco Webex with the Marketo through the built-in LaunchPoint service. The process should be pretty straightforward, however we can not establish the integration as we get the "Incorrect user or password" error.

The credentials are correct for sure, so Marketo support told us the issue is probable the Single Sign On (SSO) that we use in our organization (and also for Webex) and if we enable it in Marketo, the integration should work. We did enable SSO in Marketo, but the error remains and we can not connect the servcies.

While I am waiting for the reply from support, I`d just like to check if someone can help with advice on how to solve the issue?

Thank you,

Matjaž

[Jay_Jiang]

We had SSO for Webex and we couldn't get it to work in Launchpoint...

I did manage to reverse engineer their registration forms so that we could use our own emails, landing pages and forms and then trigger a webhook.

[Matjaž_Jaušove2]

Thanks, Jay!