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Where do the 'reply-to' emails actually go?!

Question asked by Lisa Forson on Oct 28, 2019
Latest reply on Oct 30, 2019 by Carrie Chandler

Hi all,

 

I have trawled through the community and the product docs but haven't quite managed to answer this yet......and it might sound like a dumb question so please bear with me because we are new to this!

 

When we are sending out customer emails, I understand we can use any valid 'from' and 'reply to' address that's associated with our company. My question is, if a customer was to hit 'reply to' and physically send a message back to that email address, where does it actually go?!  Does it go back to Marketo and we can monitor these responses within the platform itself?  Where in Marketo would we monitor this?

 

My understanding is that the 'reply to path' for Marketo emails means that they will be returned to Marketo itself, and not to a mailbox or person to monitor responses.  

 

Thank you,

 

Lisa

 

P.S. If it makes any difference, we are relaying all our Marketo emails through our company server. 

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