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Custom Object Data within a Text Message or Webhook

Question asked by James Walsh on Oct 28, 2019
Latest reply on Oct 30, 2019 by Amit Jain

Hello,

I currently have a generic text message campaign that goes out to customers who missed a monthly payment on their policy. We would like to start including the amount of money they owe as well as the date the payment was due. Unfortunately this data is only stored within a Custom Object. I tried to use Velocity Scripting in order to populate the text but I do not believe Texts/Webhooks can utilize Custom Object data. Is anyone aware of a workaround for this? Or is it possible to send the data that is within the person Custom Object to the person object so that we can use it?

 

Thanks,

Jim

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