1 Reply Latest reply on Jun 17, 2014 11:44 AM by e3a757af09890a3f0b8994b2848d76b5c1f0cf0c

    How to separate SFDC Users from SFDC Portal Users?

    Brennan McAdams
      We have implemented portals within SFDC and as a result, Marketo seems to think that all users (regular and portal) are considered users.  Additionally, in our portal, the portal users can be set as a lead owner.  One issue of all of this is that when a lead alert is triggered and we send it to the owner, our portal user will receive the alert if they are the owner. 

      Has anyone experienced this and how were you able to handle the mix of both regualr SFDC users and portal users?  Ideally, I would like to be able to supress the lead alerts if the assigned owner is not a standard SFDC user.