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Communication Limits Failure

Question asked by Caitlin Findley on Oct 16, 2019
Latest reply on Oct 17, 2019 by Josh Pickles

We have communication limits in place in Marketo (1 per day, 4 per week, block non-operational emails) and we're noticing people who are surpassing those limits on non-operational sends. I've checked and confirmed that none of these emails are marked as operational, so there should be no reason these people are getting multiple sends in a day. Has anyone else experienced this?