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Smart Campaign Wait Steps Not Working

Question asked by Tom Hemy on Oct 2, 2019
Latest reply on Oct 4, 2019 by Tom Hemy

Has anyone else had an issue with Wait Steps not working in their Smart Campaigns? I've set up many Smart Campaigns, and just had a problem now.


To summarise:

- I set up an Email Send to deliver contacts an email at 11:27am in their local time zone.

- A Smart Campaign was activated with a trigger "Was Delivered this email".

- The first item in the Smart Campaign was a Wait Step for "6 days, 23 hours, 4 minutes".

- A follow-up email would then be sent.


However, the wait steps of the Smart Campaign did not register at all which resulted in contacts receiving both emails at the same time (well, within minutes of each other). Everything else in the Smart Campaign worked (I had "Add to List" and "Remove From Flow" functions in there as well), just not the Wait Steps. Contacts also entered the Smart Campaign as intended.


Can anyone provide possible reasons/solutions?