AnsweredAssumed Answered

Local Email Script Token

Question asked by Stephanie Studebaker on Sep 25, 2019
Latest reply on Sep 27, 2019 by Stephanie Studebaker

Our team placed a few tokens in the email script token ({my.SDRSignature:default=edit me}}) on a program. 

Unfortunately, when we tested the email, it appeared to register the information we wanted it to (Sales owner first name, last name, email, phone number, and title). 


Unfortunately, when we sent an email out, it appears as if all the tokens we had placed (see below) in the email script localized token came through as the text version of themselves rather than as the values we had hoped they'd represent. Is this common and/or are you not supposed to put tokens into the details of a localized token email script field? 


Thank you!


{{lead.Assigned SDR:default=edit me}}
Job Title Default
{{lead.Assigned SDR Phone Number:default=edit me}} / {{lead.Assigned SDR Email:default=edit me}}