4 Replies Latest reply on Jul 7, 2014 11:38 AM by Enget Dang

    WebEx Custom URL

    Enget Dang
      I currently have a Marketo program synced up with my WebEx event. The only issue is the custom url for attendees. So we send out an email, the recipient clicks on the link and gets taken to a landing page to register for the webinar. Within a minute or so the recipient will receive an email with the webinar details to attend the event with a url created for them from WebEx from their registration.

      The problem, if the recipient clicks on the custom WebEx url before the event it will take them back to the registration page, making it seem as if they never registered.

      Does anyone know how to have it so the recipient gets sent to a page saying the event has not started yet? GoToMeeting typically has a default page, but we switched to WebEx and I'm not seeing a setting in WebEx to fix this issue or in Marketo if it's the issue.

      Here is the token I am using in my event detail email with the custom url {{member.webinar url}}.

      Cheers!
        • Re: WebEx Custom URL
          Instead of having your token default to the registration page, have it default to another page.

          {{member.webinar url:default=not the webinar registration page}}

          We have ours go to the "thank you" page. So when someone registers via Marketo form, they are both sent an email and taken to a thank you page. Then if a registrant clicks on the member.webinar url token before the event, they are taken to that thank you page again.

          Ours vary in content, but the gist is:

          "Thank you for registering for our webcast on <date> at <time>. We look forward to speaking with you then."

          Hope that helps!
          • Re: WebEx Custom URL
            Enget Dang
            Is there any specific format whe linking to another page for a default? For example {{member.webinar url:default=http://www.website.com}}.

            We had never designated a default page previously, Webex's custom url just defaulted back to the registration page.

            Thanks for your help!
            • Re: WebEx Custom URL
              Yes, your default should include the entire web address. Here's an actual example of one we used in the past:

              {{member.webinar url:default=http://tenable.com/thank-you-for-registering-for-our-upcoming-webcast-how-continuous-monitoring-with-threat}} 


              • Re: WebEx Custom URL
                Enget Dang
                I had added a url and it kept sending me back to the registration page. I found another discussion about the member.webinar url and the feature I believe I need to change is the Back-up Page in the Event Program's settings.