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Duplicate Lead Created for Same Email Address with Different Company Name

Question asked by Danielle Chan on Aug 8, 2019
Latest reply on Aug 8, 2019 by Danielle Chan

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We are seeing 2 lead records with the same exact email address, however, the company name is different. Is this why it didn't dedupe upon the 2nd form submission?

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Sanford Whiteman Aug 8, 2019 11:32 AM
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That would only be the reason if you have a compound primary key (email + company) specifically set up by Marketo support.
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- Danielle Chan @ Sanford Whiteman on Aug 8, 2019 11:34 AM
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  Thanks Sanford. We don't have this set up. So now I'm wondering why this person was not just updated in the current record instead of a new record created causing duplicate. I guess this will be a question for Marketo Support.
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Duplicate Lead Created for Same Email Address with Different Company Name

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