Mackenzie Warren

SDR org structure & process best practices - Ideas & feedback wanted!

Discussion created by Mackenzie Warren on Aug 7, 2019
Latest reply on Aug 8, 2019 by Josh Hill

My company is thinking about restructuring our SDR organization to split it into two teams: MRRs that field inbound demo requests and SDRs that outbound to target accounts that they own. I'd love to connect with anyone who has experience with this org structure. 


My questions are mainly around managing the process of who fields which requests. For example, 

if a request comes in for an account owned by an SDR, who does it go to? One way to do it would be to send it to the account owner, because presumably, they have been working that account. Another way would be to set some sort of timeframe within which the SDR has to have been in contact with that account in order for the SDR to still be eligible to field the request, say two weeks, one month, three months, whatever, otherwise it goes to an MRR. Any thoughts on what works well? 


And more broadly what other challenges have you faced with a structure like that and how did you solve for them?


I welcome any and all feedback, so give me your best ideas and cautionary tales!