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How do I prevent a negative behavior score change/deduction from triggering a trigger-based smart campaign?

Question asked by Rahul Ravulapati on Jul 24, 2019
Latest reply on Aug 12, 2019 by Sanford Whiteman

How do I prevent a negative behavior score change/deduction from triggering a trigger-based smart campaign? In other words, if the attribute "Behavior score" changes whereby new value is less than previous value, I do not want my trigger-based smart campaign to fire? On the flip side, if the attribute "Behavior score" changes whereby new value is more than previous value, then only do I want my trigger-based smart campaign to fire.

 

I am using this trigger-based smart campaign as part of my overall Lead Scoring Program.

 

Any thoughts/insights anyone can share would be greatly appreciated. Ty!

 

Rahul

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