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Muchin Code Tracking - Lead Details

Question asked by Kristin Masliuk on Jul 11, 2019
Latest reply on Jul 11, 2019 by Kristin Masliuk

We've been tracking lead activity across our members and prospects. It seems that some of our members have lengthy website information stored, however, for others, there is no data. We know they have been on the website because they have recently made a purchase and that information is getting recorded in the profiles through an API. 


We use the munchin code on all pages, and we know it's working because we have seen the pages reported in other lead activity feeds. 


I'm looking for input on situations when the muchin code won't track an individuals web activity and why. Is it a user-specific setting? Is it a browser or app that prevents the data collection? 


Any info is helpful.