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Email bounce error: Velocity transform failed

Question asked by Brittany La on Jul 8, 2019
Latest reply on Jul 12, 2019 by Brittany La

Hi there,

 

I've had an email campaign set up with a few Velocity-scripted tokens for a while, and have recently been getting this error on email bounces:

 

Velocity transform failed: ;The nested exception is:<cntrl char>org.apache.velocity.exception.MethodInvocationException: Invocation of method 'compareTo' in  class java.lang.String threw exception java.lang.NullPointerException at 290-ZGA-843:19890:1:static[line 22, column 75]

 

I've no idea where to even begin troubleshooting this. Any thoughts on where to begin?

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