AnsweredAssumed Answered

Sample eMail is not responsive in mobile device

Question asked by Michelle Schmidt on Jun 11, 2019
Latest reply on Jun 14, 2019 by Cory Gabor

Hi.  We are new to Marketo and are finishing up our first email.  When I view the sample email I send to myself in the Gmail app on my phone (iPhone), the email is not responsive.  So, text that is in three columns does not stack like it does in the responsive preview mode in Marketo, rather, it is on one row.  


How do we make the email be responsive?  Is this a Marketo issue, or an issue with our template?


Preview in Gmail app:

Image of sample email in Gmail app on iPhone 8



Preview in Marketo, Phone view:

Image of sample email in Marketo, Phone preview


For reference, attached are screenshots showing how it looks in the Gmail app and in the Marketo phone preview.